Privacy Policy

1. Introduction

LawnHQ (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our service at mylawnhq.com (“Service”).

2. Information We Collect

Information You Provide

• Account Information: Email address, name, password
• Profile Information: Location (zip code), grass type, yard size
• Lawn Photos: Images you upload for analysis
• Chat History: Conversations with our AI advisor
• Payment Information: Processed securely by Stripe (we do not store card numbers)

Information Collected Automatically

• Usage Data: Pages visited, features used, time spent
• Device Information: Browser type, operating system, device type
• IP Address: Used for rate limiting and security
• Cookies: Session management and preferences

3. How We Use Your Information

We use your information to:

• Provide personalized lawn care recommendations
• Process your subscription and payments
• Send service-related communications
• Send marketing emails (with your consent, via our newsletter)
• Improve and develop new features
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Third-Party Services

We share data with the following service providers:

These providers have their own privacy policies governing their use of your data.

5. Data Retention

We retain your data as follows:

• Account Data: Until you delete your account
• Chat History: 12 months, then automatically deleted
• Lawn Photos: Until you delete them or your account
• Payment Records: As required by law (typically 7 years)
• Usage Logs: 90 days

6. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing emails

To exercise these rights, contact us at privacy@mylawnhq.com or use the account settings in the app.

7. Data Security

We implement industry-standard security measures including encryption in transit (HTTPS), encryption at rest, secure authentication, and regular security reviews. However, no system is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect data from children under 13. If you believe we have collected such data, contact us immediately.

9. California Residents (CCPA)

California residents have additional rights under the CCPA:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information
• Right to non-discrimination for exercising rights

We do not sell your personal information.

10. International Users

Our Service is operated in the United States. If you are located outside the US, your data will be transferred to and processed in the US. By using the Service, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use after changes constitutes acceptance.

12. Contact Us

For privacy-related questions or to exercise your rights:

Email: privacy@mylawnhq.com